Are you curious and inquisitive? Do you like helping others and making a difference in people’s lives? If so, this role is for you. Element6's client is a fast-paced insurance organizations that helps insured North Carolina property owners restore their lives after losses and natural disasters. Their infrastructure team needs an enthusiastic and motivated System Administrator. An ideal candidate is a critical thinker who is team-focused, mission-driven, security-minded and experienced in delivering innovative solutions.
Objectives of this Role:
As our System Administrator, your primary objective is to support our users and stakeholders, as well as to maintain and improve our organization’s IT infrastructure and security.
You will be a key facilitator, enhancing the productivity of our team members by resolving technical issues quickly and thoroughly. Your role will be central to ensuring communication within the organization and with those we serve is seamless and reliable.
Furthermore, your objective will extend beyond the technical aspect. You will be an empathetic liaison between our organization and the technologies we use. By understanding our mission's urgency and the role that technology plays in achieving it, you will work to enhance our capacities and ensure that technical challenges do not impede our work.
Your ultimate goal is to contribute significantly to our organization’s mission of aiding our insured property owners in North Carolina recover their homes and lives after adverse weather events. By being a proactive and empathetic System Administrator, you will indirectly touch the lives of many who are in desperate need of our assistance.
Duties & Responsibilities:
- Direct technical support efforts, ensuring network performance and user satisfaction.
- Conduct research on network products, services, protocols, and standards to remain abreast of new technologies.
- Recommend, schedule, and perform system improvements and upgrades.
- Escalate business-impacting issues to management.
- Manage employee onboarding and offboarding process.
- Compile documentation for system and application support.
- Monitor, analyze, and document system performance.
- Set up and maintain networking and virtual environments.
- Manage the reliability and configuration of computer systems, servers, and virtualization.
- Upgrade computer hardware/software, oversee virtual servers, and enforce best practices for OS and hardware management.
- Oversee user equipment deployment and replacement process.
- Provide technical specifications for IT projects and maintain system administration policies and training.
- Research and recommend IT infrastructure improvements.
- Collaborate with third-party vendors and in-house teams.
- Uphold system security and business continuity.
- Oversee disaster recovery systems in line with business needs.
- Participate in an on-call rotation.
- Respond to alerts and resolve them efficiently.
- Provide Audio/Video support during meetings.
- Oversee the administration of user accounts, permissions, and access rights.
Education & Experience:
- Bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- At least two years of system administration hands on experience with the following technologies is strongly preferred:
o Windows Operating Systems (server and client), Office 365, VMWare, Identity Management, Windows Operating Systems, Cisco Networking, Phone system, VPN, Multifactor authentication, Endpoint protection, Cloud infrastructure.
Required Skills & Abilities:
- Working knowledge of virtualization technologies.
- Expertise in helpdesk and IT operations best practices, with deep knowledge of security, data protection, and disaster recovery.
- Familiarity with major cloud platforms (AWS, Azure, GCP).
- Excellent problem-solving, communication, and documentation aptitude.
- Effective communication with all levels of the organization.
- Ability to handle high-pressure situations and make timely decisions.
- Collaborative proactive approach to contributions and discussions.
- Certifications in Linux and Microsoft technologies are preferred.
- Strong understanding of network infrastructure and network hardware.
- Ability to implement, administer, and troubleshoot network infrastructure devices.
- Knowledge of application transport and network infrastructure protocols.
Physical Requirements:
- Ability to work flexible hours.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other related devices.
- Ability to work in the office as required, which may include up to five days or more per week, based on operational needs.
- Ability to sit at a desk using a computer for extended periods.
- Physical ability to participate in training sessions, presentations, and meetings.
